Start Your JourneyFAQ
No. We are an independent healthcare access and navigation platform. Diagnosis and treatment remain with licensed medical providers.
No. Acceptance depends on the provider’s clinical review, capacity and applicable requirements.
No. Shanghai is a core resource centre, but we consider appropriate providers in Beijing, Guangzhou, Chengdu, Hangzhou and other cities when relevant.
We consider clinical fit, current capability, practical access and our ability to coordinate responsibly. Rankings may inform screening but do not determine the right provider.
Not initially. Send a concise overview first. We will confirm what is relevant and arrange an appropriate transfer route before detailed records are requested.
Scope and known coordination fees are clarified before work begins. Hospital, physician, travel and other third-party charges are separate unless explicitly stated. Estimates may change after clinical assessment.
The website enquiry route is not an emergency service. Seek immediate local emergency care for urgent symptoms.
Yes. We welcome discussions with insurers, enterprises, financial institutions, healthcare providers, government bodies and other organizations with a defined need.
The website is currently available in English. Language support for a live case depends on the agreed service scope and provider setting.
Response timing depends on the enquiry and working hours. Clinical review timelines begin only after the required information and provider acceptance are confirmed.